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Privacy Policy

Your privacy matters to us.

Who we are

Our website is www.tanjaentwistleglass.co.uk and is hosted by Big Cartel

Information you share with us

We may collect the following information when you place an order via our website, at craft fairs or telephone/e-mail orders. Details are also collected through enquiries, e-mails and quotes.

Name

Address

Telephone Number

E-mail Address

Item(s) ordered, value and method of payment

This information will only be used to answer any queries you might have, communicate regarding your order and to fulfil your order.

Information sharing and disclosure

We will only share information when required with delivery companies in order to fulfil your order and to comply with legal or tax obligations.

We engage certain trusted third parties to perform functions and provide services to Tanja Entwistle Glass, such as delivery companies, e-commerce platforms and trusted payment processors, but only to the extent necessary to perform these services.

We use Stripe and PayPal to process payments. We do not receive or hold any payment details provided by you when ordering something from our website.

Stripes privacy policy: https://stripe.com/privacy

Paypal Privacy policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

We will not sell or share any information we receive to any third parties for marketing purposes or any other purpose other than the circumstances listed above or add you to any mailing list without your explicit consent.

How long we retain your data

We will retain your order details for as long as necessary in order to process the transaction and we will securely store any data collected during that period. We are legally obligated to hold any data relating to orders for a minimum of seven years for HMRC. Data will only be held for as long as necessary for legal or tax obligations after which time it will be deleted and/or securely disposed of.

If you have contacted us via the contact form, you will have provided your name and email address. These details will only be used to respond to your message and will be retained for no longer than 12 months. After which time the messages will be deleted.

You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted.

Cookie Policy

As with most websites, we use cookies.

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

Google Analytics 

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

 

Contact Details

If you need to contact us, please do so via the Contact form on our website, alternatively:

Tanja Entwistle Glass, 11 Bardney Road, Hunmanby, Filey, North Yorkshire, YO14 0LX

contact@tanjaentwistleglass.co.uk

01723 891422