Shipping and Returns

Packaging

We want all of our glass products to arrive perfectly and will package everything securely as we don’t want it to break in transit. We use twin walled cardboard mailing boxes; items will be wrapped in a recyclable foam to protect the glass; we will reuse any other packaging when shipping (especially any bubble wrap we’ve received) and use 100% biodegradable starch based void fill where needed.


UK Shipping and Delivery Times

If it’s possible for us to ship same day we will, however we aim to process and ship orders received within 1 working day (Monday-Friday).

We use Royal Mail as our primary UK shipping method and to help keep postage costs down we’ll send everything 2nd class postage as standard.

For orders under £20.00 we’ll use Royal Mail 2nd Class Standard

For orders over £20.00 we will send items using Royal Mail 2nd Class Signed For service

Delivery is typically 2-3 business days but please allow up to 13 business days at busy times of year. If your item hasn’t arrived within 13 business days, let us know and we’ll do what we can to help.

When ordering multiple items, depending on the combined weight of the items (glass is heavy), if the actual cost of postage is cheaper than that charged, we will refund the difference in postage. 


International Shipping

We’d love to ship the pieces we make all over the world, but given the variable weight of each piece (from 45g for a Christmas decoration to 600g for a pack of 4 coasters), it’s difficult to specify one price for each international destination.

If you’re outside of the UK and would like to buy one or more of our pieces, get in touch with us and we’ll provide a quote for shipping.

For shipping to destinations outside of the UK we will use Royal Mail International Tracked & Signed.


Refunds and Returns

We hope that you’re delighted with your purchase, but in case you’re not, let us know within 14 days of the order. You’ll need to send the item back to us in its original packaging and you’ll need to pay for the return postage costs. Providing the item is returned in its original condition, we’ll issue a refund on the order.

In the event that the item arrives damaged, please take photos of the damaged item and let us know as soon as possible so we can resolve the issue, either by refunding, replacing or repairing the item. We may ask you to return the item to us for repair, please keep the item in its original packaging, we’ll send you a shipping label to return it to us.